Visiting your local showroom
Our showroom is now operating on a private appointment basis only. This therefore means that you, or you and your partner, would be the only customers in the showroom at that time. In addition:
- We will keep at least 2 metres from you and obviously won’t shake hands when they greet you
- We will give you the opportunity to wash your hands or use a hand sanitiser
- All the surfaces and door handles etc. in the showroom will be kept clean and sanitised
This will all help to ensure that you’ll be able to relax and take all the time you need to discuss your project with us, plus look at design options, finishes and appliances etc.
Measuring up in your home
As a first step, we will arrange to come to you on an agreed date and time, though will obviously also check that there are no self-isolation cases in your home.
When we come to your home to measure up, we will sanitise our hands before entering and keep at least a 2 metre distance from you. You can then leave us to it, and normally the process only takes about 15 minutes anyway.
Alternatively, you could take all the measurements yourself then email those to us.
Discussing the design brief
Following the measuring exercise and however this is carried out, we will arrange a phone call with you to discuss the design brief, and also your budget figure which we can then work to.
We obviously understand that our customers may have concerns about having trades people in their homes, but we’re confident that sufficient practical measures can be put in place to hugely reduce any risk. As an outline of what we’ve agreed with all our installation partners:
- Always keeping a 2 metre distance from you in conversations and never coming into physical contact –e.g. they won’t shake hands when they first meet you.
- Ahead of any work taking place, agreeing with you practical ways to isolate the room they’re going to be working in from the rest of your home. For example, if it’s a kitchen with direct access from outside, then only using this entrance in and out, and keeping doors closed to other rooms.
- Sanitising their hands before each time they come into the room they’re working in, plus bringing their own hand towels and disposable wipes.
In addition, either myself or Leigh –who will also be your project manager –will check that there are no self-isolation cases in your home before the installers arrives.
One important measure that will be discussed with you and an agreement reached, is the toilet arrangements for the installers. What’s agreed will depend on each individual case and what’s acceptable to you.
Talk to us!
Even if you’re just considering a new kitchen – and perhaps because you’re motivated to do so because of a cancelled holiday and spending far too much time at home –then get in touch and we can start talking.